"NOWADAYS, COMPANIES ARE STARTING TO MEASURE EFFECTIVENESS OF THEIR CUSTOMER SERVICE AND TRY TO UNDERSTAND WHAT THEY CAN DO TO IMPROVE THEIR CUSTOMER SERVICE” |
Our Services
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MYSTERY SHOPPINGMystery Shopping is one of tools used for marketing research to evaluate and measure the quality of customer services, regulatory compliance or data collection related to specific products and services by sending anonymous customer or Mystery Shopper to measure your service performance. The well-trained Shopper will act like a customer; moreover, your employees will never know about this activity. Therefore, the obtained information can be reflected the reality of customer service quality of your company.
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AuditingAuditing or effectiveness inspection is effective tool in measuring the efficiency of performance both internal and external organization from product display, marketing tool application including brand identity, franchise guideline compliance or complying with company’s detailed regulations and standards such as cleanliness or signing of documents.
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Field FormsField Forms is online format designed for fieldwork quality audit and survey. The form special characteristic allows us for having own platform to create the individual auditing form. You can fill out the form via portable devices – smartphone or tablet, and your results can be sent by online submission when it is done. The data will be recorded on our storage program that allows you to Real-Time access for reviewing and checking the results.
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CUSTOMER SATISFACTIONCUSTOMER SATISFACTION or C-SAT is an assessment survey of customer satisfaction acquired from products and services by using opinion questionnaire. The data and information obtained from the survey can continue to use for other researches to perceive the reasons behind that average satisfaction, and the information can be applied to improve or develop the standard of products and services on customer requirements.
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