our clients
WE PROTECT YOUR BRAND
|
Business success is difficult to be acquired but sustaining its achievement is more difficult as you must be mindful of products and services quality including brand image at all time.
We are a leading service provider of Mystery Shopping and Customer Satisfaction in Thailand. We truly understand a uniqueness of organizational culture and customer service standards in Thailand. We aim to provide our best services with professional skills including flexible and various tools in order to protect your brand and enhance success in the rapidly changing world. |
Our Services
MYSTERY SHOPPINGTo see the overall of customer services standard of your company, based on service experiences obtained from real customers.
View Mystery Shopping |
COMPLIANCE AUDITTo evaluate and measure performance results in terms of rules, procedures, standards, and company policy for employees at all levels.
View Compliance Audit |
FORM CREATINGThe auditing can be easily filled out via smartphone and tablet, and instantly submit data into the system with real-time report.
View Form Creating |
CUSTOMER SATISFACTIONTo survey your customer satisfaction to improve the quality of products and services and meet the customer requirements.
View Customer Satisfaction |
HYGIENE AUDIT |
TRAINING |
WHY CHOOSE US?
|
Having an office in ThailandHS Brands has a corporate office in Thailand. We truly understand Thai culture and can fully give customer services across the country as your requirement.
|
Specialized in Mystery Shopping and customer satisfaction approachHS Brands has operated business with experiences through several changes, growths and success over 24 years. We are the first company in the world that creating software for Mystery Shopping. These experiences support us to build creative strategies and provide integrated solutions for companies. Also, a variety of data collection methods can be appropriately served our customers; for example, auditing and field form.
|
|
|
Efficiency working with Mystery Shopping Platform SolutionsHS Brands provides tools and resources for shoppers to evaluate shops. The online platform that we created help right-profile shoppers to select jobs required for auditing, fill out questionnaire, submit report, and gain a compensation. All in one platform is to support the effective work of store auditing.
|
Tailored-made program for client’s benefitsNot all business is the same. HS Brands tailor-made mystery shopping and customer satisfaction program according to our client needs .
|
|
|
Well-trained coordinators and shoppersAt HS Brands, we have effective train our coordinators and shoppers to make sure they have complete understanding in objectives and job requirements.
|
Intelligence report with accurate data to leverage your service qualityHS Brands has data processing system which is easy to use and help you visualize your strength or weakness. Our online report will help you improve and develop your customer service on point.
|
|
BUSINESS that can use mystery shopping
to benefit their customer satisfaction
1. Services
Most companies in the Service Industry are B2C which have direct relationship with their customers. The companies in the service industry include department stores, retail stores, beauty salons, hospitals, health centers, cinemas, tutoring schools, hotels, resorts, travel companies, post offices, transport companies, etc. 
2. Agro & Food Industry
These industries engage in farming, livestock, processing agricultural products, producing food and beverages, managing food franchises or outlets, etc. If there's any touch points with customers, Mystery Shopping can be applied. 
3. Consumer Products
Fashion clothing stores, Cosmetics shops, Jewelry shops, Stationery stores, Electrical equipment stores, Toy stores, Furniture stores, home goods stores and drug stores can use Mystery Shopping the check their service competency. 
4. Financials
Businesses that provide various types of financial services such as banks, life insurance companies and business securities companies are very important to use Mystery Shopping, because the Bank of Thailand and the Securities and Exchange Commission have set guidelines for financial institutions to follow and audit regularly. 
5. Industrials
The Industrial business has various business, from manufacturing machine and spare parts to distributing materials. These companies can use Mystery Shopping service to monitor sales processes of salesperson or dealers. 
6. Property & Construction
Property developers, managers and real estate agents need to have good image and service standard. Mystery Shoppers should be sent as a potential client to assess their service and sales office from time to time. 
7. Resources
Gas stations and utility service companies (electricity, water, gas) is well renowned fro using mystery shopping to improve their service quality. 
8. Technology
Business related to technological products such as Internet service providers, Telephone operators, Telephone companies, Computer hardware and software distribution company are typically use mystery shoppings to enhance their level of service. |
