About Us

“We know you can’t be everywhere… but we can!”

about HS Brands Global

HS Brands Global is a leading market research company in a term of Mystery Shopping and other services such as Auditing and Field Forms.

Our duties are to protect your brand, prevent potential loss or damages and build a strong brand image for you. We have offered 9 offices around the world supporting our global customers.

HS Brands is a member of Mystery Shopping Providers Association (MSPA) which is the largest association in Mystery Shopping industry. MSPA has worldwide member companies conducting Mystery Shopping business. We comply with professional regulations determined by MSPA and proudly carry out our goals with honesty, professional, transparency and data privacy in the highest level.

Our aspiration is to contribute to improve the quality of service business in Thailand under the international standards, and provide the good services to meet customer satisfaction as well as employee pride building in their service works. Furthermore, we desire to stabilize the other companies’ businesses and also support Thailand for better images in the global view.

Why choose Us?

Having an office in Thailand

HS Brands has a corporate office in Thailand with all Thai employees, we thus truly understand in Thai culture and can fully give customer services across the country as your requirement.

Specialized in Mystery Shopping

HS Brands has operated business with experiences through several changes, growths and success in business over 15 years. We are the first company creating software to allow the individual Mystery Shopping. These experiences support us to build the creative strategies and provide integrated solutions for companies. Also, a variety of data collection methods can be appropriately served for our customers; for example, auditing and field form.

Well-trained coordinators and shoppers

At HS Brands, we have effective training program for coordinators with completely understanding in objectives and job requirements, and let them properly use information to communicate with Shoppers.

In term of Shoppers, we normally offer the training session once a month to get a readiness before the actual practices including the test that is provided for Shoppers and required at least 95% to be selected for work.

Intelligence report with accurate data to leverage your service quality

HS Brands has data processing system indicating several data and values in the visualization. Its ease of use and understanding will contribute us perceive what your strength or weakness is. It can also continue your work, improve and develop your customer service programs on point.

HS Brands intelligence report with accurate data

Efficiency working with Mystery Shopping Platform Solutions

HS Brands provides tools and resources which facilitate the Shoppers for store auditing by work platforms, that is customized by own to specified use for Mystery Shopping. It supports an accessibility to follow up news or information, select job required for auditing, fill out questionnaire, submit report, and gain a compensation or return. All in one platform is to support the effective work of store auditing for Shoppers.

Tailored-made program for client’s benefits

HS Brands will regularly do the new set of tests for each customer since early stage, without fixed and standardized form that make the individual tests created in clearly different formats. This variety is to differentiate the tests with more flexible, and typically response and support customer’s various requirements as policies and forms of each company.