“Mystery Shopping is the best choice for statistical measurement how your customers have experienced with services”
what is Mystery Shopping?
Mystery Shopping is one of market research tools for measurement of customer service quality, regulatory compliance or data collection related to specific products and services by sending anonymous customer or Mystery Shopper to evaluate your services.
The well-trained Shopper will act like a customer; your employees will never know about this activity. The obtained information can be reflected the reality of customer service quality of your company.
Mystery Shopping or ‘Secret Shopping’ is an anonymous service that send Mystery Shoppers or Mystery Customers who are well-trained until qualified to evaluate the service standard of stores.
The results will be used for service development to bring higher levels of values, brand values, brand credibility and more potential sales volume.
MYSTERY SHOPPING IS OUR EXPERTISE
HS Brands Global is a leader of Mystery Shopping research that has a branch in Thailand. We truly understand the culture of services in Thailand. This differentiates HS Brands Global from others and go beyond research companies in the market.
We perceive the employer’s requirements and design research methods including questionnaires that consistent to your organizational operations.
Examples of Services
Mystery Shopping and Customer Experience Measurement
The stores can learn how customers get served when go to their stores and use services. You can use Mystery Shopping service to evaluate services for existing customer including strategic marketing and promotional plan.
Mystery Shopping can be applied to analyze competitors and evaluating regular work operation, initial objectives or brand standardization; for example, measurements of waiting time, quality of food and beverage including store manager and staffs.
Mystery Shopping makes you deeply and truly understand about internal operations of your organization. Each Mystery Shopping program will be creatively created and adjusted to meet your business goals, customer’s overall experiences and aligned properly with your work operations.
Restaurant Mystery Shopping
Food and Beverage Service is the industry with high risks. Because it can easily be affected from several aspects; business loss, negative reviews from customers, violation of food sanitation rules, price, costs of raw material, …, etc.
HS Brands Global can assist you to prevent potential problems or failures.
Retail Mystery Shopping
Retail stores, regardless of size, must meet customers' requirement while handling the staff turnover problem.
HS Brands Global can properly design a Mystery Shopping program to match with your detailed and complicated business to create perfect outcome and profit.
Integrity Mystery Shopping
Integrity Mystery Shopping encourage employee's honesty and help address problems you are facing.
When you do Mystery Shopping with us, we can design a campaign to test your employee's honesty, so you have enough evidence to deal with any holes in your company.